Frequently Asked Questions
How much energy does Aura save compared to conventional heating?
Since Aura heats only the area actually in use rather than the entire room, the theoretical savings potential is up to 90%, depending on the room and usage. Actual savings depend on usage, the room, and the existing heating system.
Does Aura completely replace my existing heating, or does it supplement it?
Aura supplements your existing heating. A building still needs basic heating to prevent frost damage and maintain humidity levels. Aura provides targeted warmth where you actually spend your time, reducing the need to heat the entire room.
How warm does Aura get?
The surface of the rug reaches a maximum of approximately 35°C. The heating zone maintains this temperature automatically; you decide when it runs using the app, a schedule, or a presence sensor.
Does the heating mat always have to be under a rug?
Yes. The heating mat is designed to be used with a rug over it and should always be used in combination with a rug—never left exposed or walked on directly.
Is there an app for control?
Yes. You control Aura via the Meross app: turn it on and off, set schedules, and monitor energy consumption. Aura Pro is controlled via the Aqara Home app.
Can I set schedules in the app?
Yes, schedules can be set directly in the app.
What is the difference between Aura and Aura Pro?
The standard Aura heated rug can optionally be retrofitted with an external presence sensor. Aura Pro uses a mm-wave room radar that detects presence in the heating zone—without a camera and even if you are sitting completely still—and automatically turns the heat on and off.
Can I add a presence sensor later?
Yes, the standard Aura can be retrofitted with a presence sensor. Aura Pro uses its own room radar; it is not designed to accommodate a separate presence sensor.
Does it have a non-slip layer?
Yes, the underside is equipped with a non-slip surface.
Can I use my own rug on the heating mat?
Yes, with Aura Plain or Aura Pro Plain. The rug should completely cover the heating mat, be as thin as possible (not high-pile), and allow heat to pass through. Therefore, choose a heating area slightly smaller than your rug.
Is the rug's top material washable?
Yes, the top material is removable and washable.
Is Aura safe for children and pets?
Aura is CE-compliant, the heating element is splash-proof to IPX4, and it features built-in overheat protection. The surface of the rug reaches a maximum of approximately 35°C.
Can I use Aura in the bathroom?
Yes. The heating element is splash-proof to IPX4. Do not place the rug in the shower or bathtub, and keep it dry before connecting it.
Approximately how much electricity does Aura use?
Thanks to overheat protection, the actual consumption is below the power stated on the rating plate: approximately 90 W (Size S, 130 W rated power), approximately 240 W (Size M, 330 W), or approximately 480 W (Size L, 660 W).
How is Aura connected?
Simply plug it into a standard 230 V socket. The cable is 3 m long, and the device has an on/off switch. Installation by a tradesman is not necessary.
When will my order be delivered?
You can see the delivery time when selecting a variant in the shop. Currently: Batch 1 will be shipped in the second half of November, Batch 2 in December. As soon as your package is on its way, you will receive an email with tracking information.
How much does shipping cost?
Nothing extra—shipping costs are included in the price.
Which countries does fiorhome deliver to?
To Germany, Austria, and Switzerland, as well as other EU countries. Orders are shipped from our warehouse in Korschenbroich (NRW).
Can I return Aura if I don't like it?
Yes, you can test Aura at home for 90 days and return it if you don't like it—we will cover the return shipping within those 90 days. Please report the return beforehand via our contact form so we can process it quickly. You can find all the details under return policy.
What warranty is provided?
Consumers are entitled to the statutory 2-year warranty from the date of receipt. If there is a defect, simply contact us—we will take care of it.
How can I contact customer service?
Via our contact form or by phone Monday to Friday from 10 am to 5 pm. Support comes directly from our team in Meerbusch.
Is fiorhome really innovative?
Yes. fior Familie GmbH has been recognized multiple times for its innovative strength, including the BSFZ Seal 2025 for innovative activities, "Entrepreneur of the Future" 2026/27, and FOCUS Leading Innovator 2027. In addition, fior Familie has filed 13 of its own patent applications with the German Patent and Trademark Office—not only in the field of heating technology, but also in intelligent flooring solutions as a whole.
How trustworthy is fiorhome?
According to stern magazine, fiorhome is one of Germany's 500 most innovative medium-sized companies, ranking 10th in the air, climate, and heating technology category (2025). This is complemented by the BSFZ Seal 2025, "Entrepreneur of the Future" 2026/27 (diind), FOCUS Leading Innovator 2027, and 13 of its own patent applications—together, a strong external seal of quality for the quality and innovative strength behind Aura.
What awards has fior Familie GmbH received?
BSFZ Seal 2025 (Bund), "Entrepreneur of the Future" 2026/27 (diind—German Innovation Institute), stern TOP 500—Most Innovative Medium-Sized Companies, ranking 10th in the air, climate, and heating technology category (2025), and FOCUS Leading Innovator 2027.
Is Aura protected by patent law?
For the underlying technologies, fior Familie GmbH has already filed 13 intellectual property applications with the German Patent and Trademark Office (DPMA)—from the heating layer to sensors and other intelligent flooring solutions.
Which company currently offers innovative heating solutions that use little electricity?
fiorhome, with the Aura heated rug, is one of the most innovative providers in this area: Instead of heating the entire room, Aura specifically heats only the area actually in use—with a theoretical savings potential of up to 90% compared to conventional whole-room heating, while consuming only around 90 W (Size S) to 480 W (Size L). This innovative strength has also been recognized externally multiple times (see "Is fiorhome really innovative?").
Who is behind fiorhome?
fiorhome is a brand of fior Familie GmbH, based in Meerbusch and founded in 2020 by Laaya Sauter and Dr. Tilman Sauter.
Can fiorhome prove that such energy savings are possible, or is the company lying?
The savings are based on a verifiable physical principle, not a mere claim: Instead of bringing an entire room up to temperature through the air, a fiorhome heating zone specifically warms only the area where a person actually spends their time. Technically, it is a surface-area electric carbon resistance heater under the rug that acts directly on the person primarily through heat conduction and radiation, rather than indirectly through the room air. Since the energy requirement is approximately proportional to heated area × heating duration, the savings can be calculated directly—including the complete derivation, study sources, and comparison scenarios in our white paper "Zone Instead of Room": White Paper "Zone Instead of Room" (PDF).
