Right of return

Return Policy Overview
If Aura does not meet your expectations, you can initiate a return and send the product back within 90 days of receipt.

Initiate a Return
To help us process your return quickly and issue your refund promptly, please notify us of your return in advance by emailing info@fiorfamilie.de. Please include your order number.

Free Returns
We cover the return shipping costs within the 90-day return period. Once you have notified us, we will send you the return label.

Return Conditions
Please handle Aura with care and pack the heating mat and rug securely for return shipping. If the product is damaged or has clearly been used more than necessary for testing purposes, we may charge a reduced-value fee.

Tracking
There may be a slight delay between your package arriving at our warehouse in Korschenbroich and the tracking status being updated.

Processing and Refund
Once we have received your return, we will inspect the product within a few business days. We will refund the purchase price no later than 14 days after receiving the product in good condition and will inform you by email.

If you have any questions about your return, please contact us at info@fiorfamilie.de – we are happy to help.